Refund policy
Return & Refund Policy
Last Updated: July 20, 2025
At Whistler Print-A-Part, we take pride in creating high-quality, custom 3D-printed products. Due to the personalized nature of our items, we have specific policies around returns and refunds to ensure transparency and fairness.
🛠️ Custom & Made-to-Order Items
All items are made-to-order and often customized to your specifications. As such, we do not offer returns, exchanges, or refunds on custom products unless they arrive damaged or there was an error on our part.
🚚 Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving your order. Include the following in your message:
- Your order number
- Photos of the damaged or incorrect item
- A brief description of the issue
We will assess the claim and offer a replacement or full refund if the damage or defect is confirmed.
🔁 Order Cancellations
Orders may be canceled within 12 hours of purchase for a full refund. After 12 hours, we likely have already started production, and cancellations may not be possible.
❌ Non-Returnable Items
- Custom 3D printed parts
- Digital design files
- Items on sale or discounted as final clearance
💳 Refunds (If Applicable)
If a refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for it to appear on your statement.
📬 How to Contact Us
For any return or refund-related inquiries, contact us at: